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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Peter Z

Peter Z

July 10, 2026

5  out of  5
rating by Peter Z
"Trevor is amazing. Always helpful, and very knowledgeable in the field and outside of it."
We responded:
"Thank you, Peter! I'm glad to hear that Trevor has been so helpful and knowledgeable for you. We're lucky to have him on our team. Feel free to reach out if you need anything else!"
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Blake Forehand

July 9, 2026

5  out of  5
rating by Blake Forehand
"I recently switched to Statefarm at Bruce’s office. Luis helped me out a ton! They’re all amazing to work with but Luis went above and beyond to save me money on my premium. As well as make incredible suggestions tailored personally for me. I highly recommend using these folks for all of your insurance needs. I’m recommending my whole family."
We responded:
"Thank you, Blake! I'm really happy to hear that Luis was able to assist you so well and make a positive impact on your experience with us. It's great to know that you found our suggestions helpful and tailored to your needs. We appreciate your recommendation and are glad to have you and your family with us. Feel free to reach out if you need anything else!"
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Rachel

July 8, 2026

5  out of  5
rating by Rachel
"I highly recommend this business. Luis provided excellent customer service. He was very helpful, professional & patient."
We responded:
"Rachel, thank you for taking the time to leave us a review! I'm happy to hear that Luis was able to provide you with excellent service. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
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Joshua Cabrera

July 6, 2026

5  out of  5
rating by Joshua Cabrera
"Rebecca Capps is the best! 10/10 recommend"
We responded:
"Joshua, thank you for taking the time to leave us a review! I'm glad to hear that Rebecca provided you with such a positive experience. We appreciate your recommendation. Feel free to reach out if you need anything else!"
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WD Jackson

June 25, 2026

5  out of  5
rating by WD Jackson
"Classy service by Ms. Capps, always with comprehensive and understandable replies. I analyzed insurance among other financial businesses for US Congress for a living and understgand what is good customer service here."
We responded:
"Thank you, WD Jackson! I'm glad to hear that Rebecca provided you with the classy and comprehensive service you deserve. It's great to know that even with your extensive background in analyzing insurance, our service stands out. We're always here to help if you need anything else!"
Profile photo of Elshalynn Madelar

Elshalynn Madelar

June 25, 2026

5  out of  5
rating by Elshalynn Madelar
"Wow I gotta say Rebecca was so helpful and I really felt a connection with her!! She really cared about me, my concerns and cleared up everything I had issues with. It felt so great not talking to an AI bot and someone who really cares!!"
We responded:
"Elshalynn, thank you for taking the time to leave us a review! I'm happy to hear that Rebecca was able to assist you so well and that you felt a genuine connection. We always strive to provide personal and caring service. Feel free to reach out if you need anything else!"
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Quinton Baker

June 16, 2026

5  out of  5
rating by Quinton Baker
"Becky was hands down the kindest most helpful and professional person I’ve had the pleasure to work with in a while! Helped me through a difficult situation with understanding and sincerity and was very clear in what steps should be taken. Could not recommend this office more if not only for the exceptional service their staff provides!"
We responded:
"Wow! Quinton, thank you so much for such a nice review! I’m truly glad to hear that Becky was able to assist you with such care. It means a lot to know that our team could support you during a challenging situation. We sincerely appreciate your recommendation and your support!"
Profile photo of Carla Delgado

Carla Delgado

June 15, 2026

5  out of  5
rating by Carla Delgado
"Rebecca is amazing! She's always responsive, helpful, and makes insurance easy to understand. I really appreciate how much she cares about her clients and takes the time to answer any questions. Highly recommend her if you're looking for a trustworthy and friendly insurance agent!"
We responded:
"Thank you, Carla! I'm glad to hear that Rebecca has been so helpful and responsive in making insurance easy for you. We truly appreciate your recommendation and are happy to have you as part of our office family. Feel free to reach out if you need anything else!"
Profile photo of Karim Valji

Karim Valji

June 12, 2026

5  out of  5
rating by Karim Valji
"Amazing service by Bruce Hofbauer and Rebecca Ramirez Capps"
We responded:
"Karim, thank you for the 5 stars! I'm glad to know that you had an amazing experience with both me and Rebecca. We always aim to provide top-notch service. Feel free to reach out if you need anything else!"
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Nick Dykes

June 5, 2026

5  out of  5
rating by Nick Dykes
"Rebecca was amazing to work with! I had to update my renter’s insurance for a cross country move and she made the process quick and easy. I was on a tight timeline to get it updated and she helped big time with processing it in time. Her level of customer service was superb and made me happy to have chosen State Farm!"
We responded:
"Nick, thank you for taking the time to leave us a review! I'm glad to hear that Rebecca was able to make your insurance update smooth and efficient, especially with your tight timeline. We always aim to provide superb customer service, and it's great to know you felt that way. We're happy to have you with State Farm. Let us know if we can help with anything else!"
Profile photo of caara chantrel

caara chantrel

April 27, 2026

5  out of  5
rating by caara chantrel
"Luis did a wonderful job in giving me a quote and explaining the policy's coverage . We bundled our house, cars and Rv and cut our premium in half from former insurance. I look forward to his writing up our business insurance needs. Highly recommend."
We responded:
"Thank you, Caara! I'm happy to hear that Luis was able to assist you with your insurance needs and help you save on your premiums. It's great to know you're considering us for your business insurance as well. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Carlos Curiel

Carlos Curiel

April 20, 2026

5  out of  5
rating by Carlos Curiel
"Becky is really knowledgeable, helpful and just great person all around. She's really looking out to help you as best as she can. Highly recommend for auto insurance or life insurance questions and quotes. Customer service is superb!"
We responded:
"Thank you, Carlos! I'm happy to hear that Rebecca provided such excellent service and assistance with your insurance needs. Our team is dedicated to offering top-notch customer service, and it's wonderful to know that she made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Jake H0gan

Jake H0gan

April 17, 2026

5  out of  5
rating by Jake H0gan
"Customer service is a true stand out. I have always received friendly and timely assistance from the Hofbauer team."
We responded:
"Thank you, Jake, for your wonderful feedback! I'm happy to hear that our team's friendly and timely assistance made a positive impact. We’re committed to providing exceptional service and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Marley McCauley

Marley McCauley

April 8, 2026

5  out of  5
rating by Marley McCauley
"Rebecca has been a huge help for years with all things auto policy, is always patient will all the questions I have, and is very very responsive 🫶"
We responded:
"Thank you for the wonderful review, Marley! Rebecca is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Profile photo of Mike Kadlec

Mike Kadlec

April 3, 2026

5  out of  5
rating by Mike Kadlec
"Professional and persistent. Provided equal coverage with improved overall cost."
We responded:
"Thank you, Mike! I'm happy to know you found our service professional and persistent. It's great that we could offer you equal coverage while improving your overall cost. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Lorraine Santeanez

Lorraine Santeanez

April 2, 2026

5  out of  5
rating by Lorraine Santeanez
"Rebecca was helpful and kind patient with all my questions. We added a new driver and she just understood what we were going through. She was amazing."
We responded:
"Thank you, Lorraine! I'm glad Rebecca was able to assist you and patiently answer all your questions. We appreciate your feedback and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Rosaura Velasco

Rosaura Velasco

March 11, 2026

5  out of  5
rating by Rosaura Velasco
"Thank you Becky! You're so friendly, knowledgeable and very very helpful to me. Thanks to you I finally feel comfortable with my car insurance."
We responded:
"Rosaura, thank you for your wonderful feedback! I'm delighted to hear that Becky was able to assist you so effectively and make you feel at ease with your insurance. Our team is here to support you, so feel free to reach out if you need anything else!"
Profile photo of Terri Waldron

Terri Waldron

February 28, 2026

5  out of  5
rating by Terri Waldron
"Becky@SF was friendly, professional and timely! Great customer service"
We responded:
"Thank you, Terri! I'm glad you experienced friendly and professional service. We appreciate your feedback and are always here to help with any insurance needs. Reach out anytime!"
Profile photo of Darren

Darren

February 26, 2026

5  out of  5
rating by Darren
"Trevor and Becky have been taking amazing care of me and my business for years. If your looking for the best customer support than look no further. I cannot express my satisfaction any clearer or stronger.
Thank you Bruce and team for all you do.
Darren"
We responded:
"Thank you, Darren! I'm really happy to hear that Trevor and Rebecca have been providing such excellent support for you and your business over the years. Your satisfaction is incredibly important to us, and we're grateful for your kind words. If you ever need anything else, just let us know!"
Profile photo of Eve Cruz

Eve Cruz

February 11, 2026

5  out of  5
rating by Eve Cruz
"Becky is always professional and kind when ever I need an assistant."
We responded:
"Thank you, Eve! I'm happy to hear that Becky has been professional and kind in assisting you. Our team is committed to providing excellent service. If there's anything else you need, feel free to reach out!"
Profile photo of Sheyla Cisneros

Sheyla Cisneros

February 11, 2026

5  out of  5
rating by Sheyla Cisneros
"I had an exceptional experience Rebecca Capps was able to resolve the problem and get the check reissued as soon as possible you have some awesome people on you’re team"
We responded:
"Thank you, Sheyla! I'm happy to hear about your exceptional experience with Rebecca. She truly is a valuable part of our team. If there's anything else we can assist you with, feel free to reach out!"
Profile photo of Holly Santiago Hilley

Holly Santiago Hilley

February 11, 2026

5  out of  5
rating by Holly Santiago Hilley
"I just wanted to take a moment to thank Becky for all of her help with the changes in my auto insurance coverage. She was very courteous and caring; her customer service was top notch. She answered all of my questions and resolved all of my issues. Thank you, Becky"
We responded:
"Thank you, Holly, for your wonderful feedback! I'm delighted to hear that Becky provided you with such excellent service and assistance with your insurance changes. We truly appreciate your kind words and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Jacque

Jacque

February 11, 2026

5  out of  5
rating by Jacque
"Becky was awesome to work with! Her follow through and personable touch are the reason I stay with StateFarm."
We responded:
"Thank you, Jacque! I'm happy to hear that Becky made such a positive impact with her dedication and personal approach. We appreciate your loyalty and are always here to support you. Let us know if there's anything else we can do for you!"
Profile photo of Linda GRANT-SCOTT

Linda GRANT-SCOTT

February 5, 2026

5  out of  5
rating by Linda GRANT-SCOTT
"I usually don't publish reviews on Facebook, but I was absolutely 100% shocked and pleased that Becky, the receptionist at my State Farm Insurance agents office in San Marcos California was enthusiastic about making a change in our policies Billings. I'm amazed and so happy that it's going to be taken care of and I'm surprised in the world of AI and robotic takeover of customer service that I got a human with a cheery voice and a very pleasant willingness to help immediately. Wow!"
We responded:
"Thank you, Linda, for sharing your experience! I'm delighted to hear that Rebecca made such a positive impact with her enthusiasm and helpfulness. It's wonderful to know that our team could assist you promptly and personally. If there's anything else we can do for you, just let us know!"
Profile photo of Paul Harrold

Paul Harrold

January 27, 2026

5  out of  5
rating by Paul Harrold
"Bruce, Luis, and the entire team were fantastic to work with. They helped us set up policies across multiple vehicles and homes and made sure everything was structured correctly. They were able to significantly reduce our overall costs while still ensuring we had the right coverage in place.

Their communication and follow-up were excellent from start to finish — responsive, clear, and proactive. It’s refreshing to work with a team that’s this knowledgeable, thorough, and easy to work with. Highly recommend them to anyone looking for a trusted insurance partner."
We responded:
"Thank you, Paul! I'm happy to hear that Luis and our team provided such a positive experience for you. It's wonderful to know that we could assist in setting up your policies effectively and help reduce your costs while maintaining the right coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"