Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sarahi Campos

Sarahi Campos

August 14, 2025

5  out of  5
rating by Sarahi Campos
"Rebecca gave me the best customer services she answer all my questions the best Thank you"
We responded:
"Thank you, Sarahi! I'm happy to hear that Rebecca provided you with excellent service and answered all your questions. We appreciate your feedback and are here to assist with any future needs. Thanks for choosing us!"
Profile photo of Feng Ji

Feng Ji

August 11, 2025

5  out of  5
rating by Feng Ji
"Rebecca was very helpful with my state to state policy transfer. Thank you!"
We responded:
"Thank you! I'm happy to hear that Rebecca was able to assist you with your policy transfer. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Kelsie Whitten

Kelsie Whitten

August 1, 2025

5  out of  5
rating by Kelsie Whitten
"Called in because I was having a payment issue and Rebecca was able to fix it immediately! 5 stars"
We responded:
"Kelsie, thank you for sharing your experience! I'm happy Rebecca was able to assist you promptly with your payment issue. We appreciate your 5-star rating and are always here to help with any questions or needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of DM Almejo

DM Almejo

July 31, 2025

5  out of  5
rating by DM Almejo
"I heard about Jake from State Farm but no one told me about Becky. She was amazing and took time to explain my options and she called me back exactly when she said she would. Thank you Becky from State Farm."
We responded:
"Thank you, DM Almejo! I'm happy to hear that Becky provided you with such excellent service. It's great to know she took the time to explain your options and followed up as promised. We appreciate your feedback and are here if you need anything else!"
Profile photo of Garrett Jones

Garrett Jones

July 14, 2025

5  out of  5
rating by Garrett Jones
"Rebecca and Trevor are literally the best people to work with!!"
Profile photo of Wendy Haik

Wendy Haik

July 9, 2025

5  out of  5
rating by Wendy Haik
"I cannot say enough great things about Rebecca Ramirez Capps and the outstanding service she provided. Living in Mississippi while trying to manage insurance needs for my child and their vehicle in California seemed overwhelming—until I connected with Rebecca. From the very beginning, she was incredibly knowledgeable, patient, and thorough. She took the time to understand my unique situation and walked me through the best coverage options to make sure my child was properly protected, even from across the country. Rebecca made a potentially stressful process feel seamless and worry-free. She was responsive, professional, and always one step ahead—answering every question I had with clarity and kindness. It’s rare to find someone who combines such deep industry expertise with genuine care for their clients, and I’m incredibly grateful to have had her guidance. If you're looking for someone who goes above and beyond, especially for out-of-state needs like mine, Rebecca is the one to call. Truly top-notch service!"
We responded:
"Hey Wendy! We’re so grateful you took the time to share this, and even more grateful that Rebecca was able to help make things easier for you. Coordinating auto insurance from Mississippi for your child in California is no small task, and it means a lot to know Rebecca made that feel manageable. She takes pride in listening closely and walking through every detail to make sure coverage fits the situation, no matter how complex or far away. Your trust in her throughout the process is something we don’t take lightly. It’s wonderful to hear that her responsiveness and clear communication stood out during a time that could have been stressful. We know how important it is to feel supported, especially when decisions involve family and distance. Rebecca genuinely cares about helping people feel confident and cared for, and your feedback reflects that so well. We’re lucky to have her on our team. Thank you again for the thoughtful review, Wendy."
Profile photo of Myra D. Guevarra

Myra D. Guevarra

July 7, 2025

5  out of  5
rating by Myra D. Guevarra
"Becky is the best! She's very knowledgeable and always available to assist me with any concerns or questions I have. Way to go Becky!"
We responded:
"Thank you, Myra! I'm happy to hear that Becky has been able to assist you with her knowledge and availability. We appreciate your feedback and are here whenever you need us. Thanks for choosing us!"
Profile photo of Jack Herrera

Jack Herrera

June 30, 2025

5  out of  5
rating by Jack Herrera
"The staff go above and beyond, Rebecca provided me with excellent customer service!"
We responded:
"Thank you, Jack! I'm happy to hear that Rebecca and the team provided you with such excellent service. We strive to go above and beyond for our customers. If there's anything else we can assist you with, feel free to reach out!"
Profile photo of Michelle Novales

Michelle Novales

June 18, 2025

5  out of  5
rating by Michelle Novales
"The windshield company State Farm recommended, First Call, was five star. After speaking with rhe two other options given, First Call was far and above the obvious choice. From their customer service on the first call to their expedited mobile service, I would recommend them for your windshield repair/replacement"
We responded:
"Thank you for your review, Michelle! It's great to know they provided you with such a seamless experience. If you need anything else, feel free to reach out!"
Profile photo of Matthew Meuschke

Matthew Meuschke

June 18, 2025

5  out of  5
rating by Matthew Meuschke
"Rebecca was fast and kind while she helped me with my workers comp insurance policy. She answered all my questions. Customer service is always good with State Farm that’s why I do business with them. If you own a company I highly recommend State Farm for all your needs."
We responded:
"Thank you for your review, Matthew! I'm happy to hear that Rebecca provided you with quick and friendly assistance. It's wonderful to know that our customer service keeps you coming back. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Amy Behr

Amy Behr

June 17, 2025

5  out of  5
rating by Amy Behr
"Rebecca is great! Always responsive and quick to respond to our calls and emails. Great customer service is rare, and Rebecca is amazing! Highly recommend."
We responded:
"Thank you for your review, Amy! I'm happy to hear that Rebecca has been responsive and provided the excellent customer service you value. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Profile photo of Phoebe Mochi

Phoebe Mochi

May 15, 2025

5  out of  5
rating by Phoebe Mochi
"Rebecca Ramirez Capps she is amazing"
We responded:
"Thank you, Phoebe, for your wonderful feedback! I'm glad to hear that Rebecca made such a positive impact. We're grateful to have her as part of our team. If you need any assistance or have questions in the future, feel free to reach out!"
Profile photo of John Lambrecht

John Lambrecht

May 8, 2025

5  out of  5
rating by John Lambrecht
"Rebecca is always very helpful and quick to respond to calls and emails."
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Rebecca has been helpful and prompt in her responses. We're grateful to have her on our team. If you need any further assistance, feel free to reach out anytime!"
Profile photo of Bianca Gonzalez

Bianca Gonzalez

May 2, 2025

5  out of  5
rating by Bianca Gonzalez
"Great customer service. Rebecca always answers all my questions"
We responded:
"Thank you, Bianca, for your wonderful feedback! I'm glad to know that Rebecca has been able to assist you with all your questions. We're here to help, so feel free to reach out anytime you need further assistance!"
Profile photo of Bulldog03 Leatherneck

Bulldog03 Leatherneck

April 17, 2025

5  out of  5
rating by Bulldog03 Leatherneck
"Ms. Rebecca, demonstrated customer care beyond my expectations. Ms. Rebecca knew exactly how to solve my issues in timely professional manner. She’s A5+ keep up the great work 👍"
We responded:
"Thank you so much for your feedback! I'm glad to hear that Rebecca provided exceptional service and addressed your concerns efficiently. Your recognition of her efforts is truly appreciated. If you need any further assistance, feel free to reach out to our office."
Profile photo of Danielle Garcia

Danielle Garcia

April 5, 2025

5  out of  5
rating by Danielle Garcia
"Becky is incredible! She answered all my questions, explained everything well, and helped me figure out what policy coverage best fit my needs. So thankful for her! 😁"
We responded:
"Thank you, Danielle, for sharing your experience! I'm happy to hear that Becky was able to assist you so effectively. Her dedication to providing clear explanations and finding the right coverage is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime. 😊"
Profile photo of Martie Christensen

Martie Christensen

March 10, 2025

5  out of  5
rating by Martie Christensen
"After speaking with Rebecca today, I had my State Farm coverage transferred from TX back to CA immediately. She was so pleasant, cheerful, and made me feel welcome right away. She’s a wonderful asset to this company because she knows details and offers options. Thank you all you do, Becky!"
We responded:
"Thank you, Martie, for sharing your experience! I'm so glad to hear that Rebecca was able to assist you with transferring your coverage smoothly. Her cheerful and welcoming nature truly makes a difference, and we're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of KC

KC

February 26, 2025

5  out of  5
rating by KC
"Ms. Rebecca Capps was so helpful and kind today. Her professionalism and knowledge is unmatched. Thank you for all your help! I appreciated all of your assistance and support today."
We responded:
"Thank you, KC, for your wonderful feedback! I'm delighted to hear that Rebecca provided you with such helpful and kind service. Her professionalism and unmatched knowledge are truly valued here. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of diana mendez

diana mendez

February 25, 2025

5  out of  5
rating by diana mendez
"Thank you Becky for the Awesome service thank you guys for helping me with my first car!!"
We responded:
"Thank you, Diana, for your wonderful feedback! We're so happy that Becky and the team could assist you with your first car. If you have any questions or need further assistance, feel free to reach out to us anytime. Enjoy your new ride!"
Profile photo of Karen

Karen

February 17, 2025

5  out of  5
rating by Karen
"The whole team is outstanding- answer you right away and get things done!"
We responded:
"Thank you for the five-stars, Karen. We appreciate you!"
Profile photo of Chris Dorman

Chris Dorman

January 27, 2025

5  out of  5
rating by Chris Dorman
"Rebecca at the Bruce Hofbauer State Farm agency is always ready to respond quickly to my questions, and help us with everything insurance related. We recently bought a new car and got rid of our other 2 cars, and she made the process very easy so there was no lapse in coverage. Thank you so much!"
We responded:
"Thank you, Chris, for sharing your experience! I'm happy to hear that Rebecca was able to assist you efficiently with your insurance needs, especially during the transition. Your satisfaction is important to us, and we're here to help with any future questions or needs you may have. Feel free to reach out anytime!"
Profile photo of Ronnie Navarro

Ronnie Navarro

October 18, 2024

5  out of  5
rating by Ronnie Navarro
"Rebecca s always go pleasant to work with, she is very efficient, Patient, thorough cheerful. And pleasant. She always emails me back within 30 minutes or even less. I will continue coming back. Thanks Rebecca💗"
We responded:
"Rebecca is indeed a wonderful asset to our team! I'm glad to hear that she has been efficient, patient, and cheerful in her interactions with you. It's great to know that her prompt responses have made a positive impact on your experience. We appreciate your continued trust and look forward to assisting you in the future. Thanks for sharing your feedback, Ronnie! - Bruce Hofbauer - State Farm Insurance Agent, San Marcos, CA"
Profile photo of Ian

Ian

September 26, 2024

5  out of  5
rating by Ian
"This agency has been outstanding. They've always been supportive and accommodating. Becky really took the time to advocate for me when I was on a tight timeline regarding a claim, even going so far as to contact a dealership and set up a service intake. Couldn't recommend a nicer group of people standing behind the service they offer."
We responded:
"Ian, thank you so much for your wonderful review! I'm glad to hear that our team has been supportive and accommodating. Becky truly goes above and beyond for our clients, and it's great to know she was able to assist you with your claim and coordinate with the dealership. We appreciate your recommendation and are always here to help with any future needs. - Bruce Hofbauer - State Farm Insurance Agent, San Marcos, CA"
Profile photo of Oscar Zamora

Oscar Zamora

September 26, 2024

5  out of  5
rating by Oscar Zamora
"La mejor parte es que te hacen sentir como en familia desde el momento que te saludan con la bienvenida asta el termino del procedimiento. Son algo fantastici y es muy grato tener esa experiencia con los agentes de state farrm"
We responded:
"Oscar, muchas gracias por tus amables palabras y por compartir tu experiencia con nosotros. Me alegra saber que te sentiste como en familia desde el momento en que te dimos la bienvenida hasta el final del procedimiento. Nos esforzamos por brindar un servicio fantástico y es gratificante saber que lo logramos contigo. Si necesitas algo más en el futuro, no dudes en contactarnos. - Bruce Hofbauer - State Farm Insurance Agent, San Marcos, CA"
Profile photo of Cali Crawford

Cali Crawford

September 12, 2024

5  out of  5
rating by Cali Crawford
"Michael Anaya had great customer service great communications good with details about the policy friendly, and overall a good representative. He covered me in my entire family with great coverage. I couldn’t be more happy."
We responded:
"Cali, thank you for your wonderful review! I'm glad to hear that Michael provided you with excellent customer service and clear communication about your policy. It's great to know that you and your family are well-covered. We appreciate your feedback and are here for any future needs or questions you may have. - Bruce Hofbauer - State Farm Insurance Agent, San Marcos, CA"