State Farm® Insurance Agent Bruce Hofbauer
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sheyla Cisneros
February 11, 2026
5
out of
5
rating by Sheyla Cisneros
"I had an exceptional experience Rebecca Capps was able to resolve the problem and get the check reissued as soon as possible you have some awesome people on you’re team"
We responded:
"Thank you, Sheyla! I'm happy to hear about your exceptional experience with Rebecca. She truly is a valuable part of our team. If there's anything else we can assist you with, feel free to reach out!"
Holly Santiago Hilley
February 11, 2026
5
out of
5
rating by Holly Santiago Hilley
"I just wanted to take a moment to thank Becky for all of her help with the changes in my auto insurance coverage. She was very courteous and caring; her customer service was top notch. She answered all of my questions and resolved all of my issues. Thank you, Becky"
We responded:
"Thank you, Holly, for your wonderful feedback! I'm delighted to hear that Becky provided you with such excellent service and assistance with your insurance changes. We truly appreciate your kind words and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Jacque
February 11, 2026
5
out of
5
rating by Jacque
"Becky was awesome to work with! Her follow through and personable touch are the reason I stay with StateFarm."
We responded:
"Thank you, Jacque! I'm happy to hear that Becky made such a positive impact with her dedication and personal approach. We appreciate your loyalty and are always here to support you. Let us know if there's anything else we can do for you!"
Linda GRANT-SCOTT
February 5, 2026
5
out of
5
rating by Linda GRANT-SCOTT
"I usually don't publish reviews on Facebook, but I was absolutely 100% shocked and pleased that Becky, the receptionist at my State Farm Insurance agents office in San Marcos California was enthusiastic about making a change in our policies Billings. I'm amazed and so happy that it's going to be taken care of and I'm surprised in the world of AI and robotic takeover of customer service that I got a human with a cheery voice and a very pleasant willingness to help immediately. Wow!"
We responded:
"Thank you, Linda, for sharing your experience! I'm delighted to hear that Rebecca made such a positive impact with her enthusiasm and helpfulness. It's wonderful to know that our team could assist you promptly and personally. If there's anything else we can do for you, just let us know!"
Paul Harrold
January 27, 2026
5
out of
5
rating by Paul Harrold
"Bruce, Luis, and the entire team were fantastic to work with. They helped us set up policies across multiple vehicles and homes and made sure everything was structured correctly. They were able to significantly reduce our overall costs while still ensuring we had the right coverage in place.
Their communication and follow-up were excellent from start to finish — responsive, clear, and proactive. It’s refreshing to work with a team that’s this knowledgeable, thorough, and easy to work with. Highly recommend them to anyone looking for a trusted insurance partner."
We responded:
"Thank you, Paul! I'm happy to hear that Luis and our team provided such a positive experience for you. It's wonderful to know that we could assist in setting up your policies effectively and help reduce your costs while maintaining the right coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Eva Gonzalez
January 10, 2026
5
out of
5
rating by Eva Gonzalez
"Quiero felicitar a una representante de state farm por su magnífico trabajo y trato a todos sus clientes y su excelente trabajo como como parte de su aseguranza su nombre es Rebeca no se su apeido pero es una de las mejores felicidades y sigue así Rebeca"
We responded:
"¡Gracias, Eva! Nos alegra mucho saber que Rebeca ha brindado un servicio tan excelente. Estamos muy orgullosos de tenerla en nuestro equipo. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Duane
December 30, 2025
5
out of
5
rating by Duane
"Customer service is one of my top concerns these days and it was excellent. Business was done efficiently, on time and all my questions were answered immediately via text or on a phone call. I highly recommend others to check State Farm out for their insurance needs!"
We responded:
"Hey, Duane! Thanks for letting us know that our team provided timely communication and clear answers while helping with your commercial insurance, we appreciate you recognizing the efficiency and responsiveness you experienced and are grateful you took the time to share this and recommend us."
Jose G Aguirre
December 24, 2025
5
out of
5
rating by Jose G Aguirre
"Luis was a very helpful with my 5 cars insurance and bundled with my home insurance. I really appreciate his help to save some money. Thank you!"
We responded:
"Thank you, Jose! I'm happy to hear that Luis was able to assist you with your insurance needs and help you save money. We appreciate your feedback and are always here to help with any future questions or needs. Let us know if there's anything else we can do for you!"
Chris Brandt
December 18, 2025
5
out of
5
rating by Chris Brandt
"It’s very comforting to know that when you have insurance coverage from a big company like State Farm, you can always call your local branch and get the most excellent service and support needed. Thank you for always being there when we call."
We responded:
"Chris, thank you for your kind words! I'm happy to know that our team has provided you with excellent service and support. We’re always here to help whenever you need us. Thanks for choosing us!"
Kim Challan
December 10, 2025
5
out of
5
rating by Kim Challan
"We’ve worked with Becky at State Farm for years, and she is absolutely incredible. She knows our whole family and treats us like more than just clients—always offering personal care, follow-ups, and real support when we need it."
We responded:
"Thank you for your wonderful feedback, Kim! I'm delighted to hear that Becky has been providing such exceptional service to your family. We truly value the personal connections we build with our customers. If there's anything else we can do for you, just let us know!"
Greg Ferrell
December 5, 2025
5
out of
5
rating by Greg Ferrell
"Rebecca Capps did an amazing job in getting me my quotes and helping me save money. She also has a great personality and is so kind. I would highly recommend her expedited and kind services."
We responded:
"Thank you, Greg! I'm glad Rebecca was able to assist you with your quotes and provide such a positive experience. Her kindness and efficiency are truly valued here. If there's anything else you need, just let us know!"
Mark Lucci
November 26, 2025
5
out of
5
rating by Mark Lucci
"Rebecca was SO helpful in getting my auto insurance situation sorted out after my policy was cancelled for failing to submit a new driver's license. Bruce and his team go above and beyond to make sure things are executed and done in an accurate manner. Thank you so much!"
We responded:
"Thank you, Mark! I'm happy to hear that Rebecca was able to assist you with your insurance needs. Our team is dedicated to ensuring everything is handled accurately. We appreciate your kind words and are here for any future assistance you may need. Thanks for choosing us!"
Vanessa
November 21, 2025
1
out of
5
rating by Vanessa
"Stay away!! After having them for several years I was told to shop around when I realized my bill had been increasing. I was paying $277 a month for a 2017 and found the exact same coverage from their competitor (another company on tv all the time, not a no name brand) for $146. After I cancelled my policy I was told I would be receiving my premium refund in the mail. After over a month and not receiving it I called the office and told they didn’t know why it wasn’t sent. Now after 2 months of not receiving it I call and had to get a call back due to system issues and told I should be receiving it any day. Btw, they verified and had my correct info on both phone calls. They never had to wait on my payments but evidently they don’t grant the stellar customer service when you find a better option. I’d stay far away from State Farm if you live in CA and this office is definitely not up to standard. Maybe they’re using my refund money to pay for their system issues?!?!"
We responded:
"Vanessa, we’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the level of service we strive to provide, and we understand how frustrating this situation has been. We sincerely apologize for the confusion and the inconvenience caused. Please know that this is never our intention, and we take your comments seriously. Our office manager has been communicating with you to personally review your account and ensure your refund is resolved as quickly as possible. Thank you again for bringing this to our attention."
Kenny K
November 14, 2025
5
out of
5
rating by Kenny K
"I recently switched my State Farm agent. Rebecca & Trevor have provided amazing service. My wife and I are so Happy with Bruce's office. Thank you, Trevor, and Thank you Rebecca. You both are Awesome!"
We responded:
"Thank you, Kenny! I'm delighted to hear that you and your wife are happy with the service from Rebecca and Trevor. They truly are awesome, and I'm grateful to have them on our team. If there's anything else we can do for you, just let us know!"
Cordelia Campos
November 13, 2025
5
out of
5
rating by Cordelia Campos
"Luis was terrific. A pleasure to speak with, and work with. His willingness to do the best job was evident and thorough. Thank you for a job well done!"
We responded:
"Cordelia, thank you for your wonderful feedback! I'm delighted to hear that Luis made your experience enjoyable and thorough. We appreciate your kind words and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Oscar Lara
November 6, 2025
5
out of
5
rating by Oscar Lara
"Becky,
Is Outstanding I had the best experience from start to finish, their team was incredibly helpful and professional. They provided clear explanations, tailored recommendations, and found me a policy that fit my needs perfectly. Couldn't be happier with their service. Highly recommended!"
We responded:
"Oscar, thank you for your fantastic review! I'm delighted to hear that Becky and the team provided such a helpful and professional experience. It's wonderful to know that the policy fits your needs perfectly. We appreciate your recommendation and are always here if you need anything else!"
Jayden Gonzalez
October 30, 2025
5
out of
5
rating by Jayden Gonzalez
"Becky is hands down one of the best brokers I’ve worked with. She always goes above and beyond to make sure everything gets handled the right way. You can tell she actually cares about her clients and takes pride in what she does. Customer service like hers is hard to find these days. If you ever get the chance to work with Becky, you’re in good hands."
We responded:
"Thank you, Jayden! I'm happy to hear about your positive experience with Becky. She truly values providing exceptional service and takes great pride in her work. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
Juan Carlos Gutiérrez
October 1, 2025
5
out of
5
rating by Juan Carlos Gutiérrez
"Becky es una excelente vendedora y un gran punto de contacto para todo lo relacionado con seguros. Les aconsejo que si van a hacerse de una póliza acudan a esta sucursal y pregunten por Rebecca Caps"
We responded:
"¡Gracias, Juan Carlos! Me alegra saber que Becky ha sido de gran ayuda para ti. Valoramos mucho tu recomendación y estamos aquí para cualquier cosa que necesites. ¡Gracias por elegirnos!"
Jeff Wilson
September 27, 2025
5
out of
5
rating by Jeff Wilson
"Rebecca was excellent, as always! Second time working with this Agency. She is fast, efficient, thorough and very pleasant. My go to for insurance needs!"
We responded:
"Thank you, Jeff! I'm happy to hear that Rebecca provided you with such efficient and pleasant service once again. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can assist you with!"
William Carter
September 19, 2025
5
out of
5
rating by William Carter
"Always polite. And go above and beyond to help out. They take care of you and are understanding that life happens and sometimes need a little help. Thank you Becky for the help."
We responded:
"Thank you, William! I'm happy to hear that you appreciate the support and understanding our team provides. Becky is indeed a valuable part of our office, and I'm glad she could assist you. If there's anything else you need, feel free to reach out!"
Sarahi Campos
August 14, 2025
5
out of
5
rating by Sarahi Campos
"Rebecca gave me the best customer services she answer all my questions the best
Thank you"
We responded:
"Thank you, Sarahi! I'm happy to hear that Rebecca provided you with excellent service and answered all your questions. We appreciate your feedback and are here to assist with any future needs. Thanks for choosing us!"
Feng Ji
August 11, 2025
5
out of
5
rating by Feng Ji
"Rebecca was very helpful with my state to state policy transfer. Thank you!"
We responded:
"Thank you! I'm happy to hear that Rebecca was able to assist you with your policy transfer. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Kelsie Whitten
August 1, 2025
5
out of
5
rating by Kelsie Whitten
"Called in because I was having a payment issue and Rebecca was able to fix it immediately! 5 stars"
We responded:
"Kelsie, thank you for sharing your experience! I'm happy Rebecca was able to assist you promptly with your payment issue. We appreciate your 5-star rating and are always here to help with any questions or needs you may have. Let us know if there's anything else we can do for you!"
DM Almejo
July 31, 2025
5
out of
5
rating by DM Almejo
"I heard about Jake from State Farm but no one told me about Becky. She was amazing and took time to explain my options and she called me back exactly when she said she would. Thank you Becky from State Farm."
We responded:
"Thank you, DM Almejo! I'm happy to hear that Becky provided you with such excellent service. It's great to know she took the time to explain your options and followed up as promised. We appreciate your feedback and are here if you need anything else!"
Garrett Jones
July 14, 2025
5
out of
5
rating by Garrett Jones
"Rebecca and Trevor are literally the best people to work with!!"